My resume

Senior Site Reliability Engineer & Cloud Infrastructure Architect

Languages: French (native) and English (good). Visit my LinkedIn profile

Profile and Career Vision

“Most people spend more time and energy going around problems than in trying to solve them.”​ ~ Henry Ford.

I’m a customer-focused Cloud Infrastructure Architect and Site Reliability Engineer adept at helping businesses (Start-Ups, Large Enterprises & Organizations) to realize alignments between new technologies and business strategy. Advanced levels of technical and troubleshoot knowledge combined with sound business vision and project management skills obtained from my experience (13+ years) and background (MBA and Master’s Degree in Information Technology).

Demonstrated mastery in facilitating evaluation of requirements for business application integration and service activation; able to consistently deliver enhancements and solutions that drive customer satisfaction and loyalty. Skilled at communicating with all organizational levels and cross-functional teams to develop a shared vision and foster a culture of excellence; always with a smile and a cup of coffee 😉

Keywords, Highlights of Expertise and Networks

  • Cloud Computing, Linux, ITIL, DevOps, SysOps, Open Source, IT Training, Jenkins, Chef, Puppet
  • Technical Account Management, Solution & Enterprise Architecture, Cloud Computing, Documentation & Reporting, Troubleshooting, Technology for Development, Process Improvements, Change Lifecycles, Open Source, Business Continuity, Disaster Recovery

Diplomas

  • 2006 : Master’s degree in Information Systems – University of Picardie Jules Verne, France
  • 2005 : MBA, Master in Business Administration, University of Douala – Cameroon
  • 2002 : Honours in Computer Science, University of Yaoundé 1, Cameroon
  • 2000 : Bachelor in Computer Science – University of Dschang, Cameroon

Certifications and Accreditations

  • 2018 : AWS Certified Cloud Practitioner
  • 2017 :
    • AWS Technical Professional
    • Advanced Architecting on AWS
    • DevOps Engineering on AWS
  • 2016 :
    • AWS Business Professional
    • AWS TCO and Cloud Economics
  • 2015 :
    • AWS Certified Solutions Architect, AWS Certified Developer
    • AWS Certified Developer
  • 2010 : ITIL Foundation V3 – Foster Melliar – Johannesburg – South Africa
  • 2009 : System Admininistration with Linux

Relevant Experience

Since December 2017 : Cloud Technical Account Manager, Enterprise Engineer ~ Amazon Web Services (Dallas, Texas).

  • Help shape and execute strategies to build mindshare and broad use of Amazon cloud services (including EC2, S3, DynamoDB & RDS databases, CloudFront CDN, and many more) within organizations ranging from new and large start-ups to large enterprise customers,
  • Work hand-in-hand with senior executives on opportunities to improve large customers’ IT landscape.,
  • Work across customer organizations to ensure customers’ applications are well designed and scale to the needs of the world’s largest events like the Super Bowl, the World Cup and the Olympics, etc.

May 2014 – November 2017: Cloud Engineer (EC2 Linux, Storage, Serverless and Edge services) ~ Amazon Web Services (Cape Town, South Africa & Dallas, Texas). Member of a fast paced cloud services support team, working on the largest Cloud Computing platform in the world, helping customers of all sizes to reach their potential using AWS services. I am one of the four accredited SMEs (Subject Matter Experts) for the Simple Notification Service (SNS) and one of the eight SMEs for Amazon CloudFront in AWS Premium Support network.

  • In depth Knowledge of core AWS Products, within the team I’m specialized in:
    • Amazon EC2 Linux,
    • Amazon ELB (Elastic Load Balancing),
    • Amazon ELasticSearch service with Kibana and Logstash,
    • Amazon OpsWork and CloudFormation (assisting customers with Chef and Puppet),
    • Amazon RDS (supporting MySQL and MS SQL Server)
    • Amazon CloudFront – Global Content Delivery Network service,
    • AWS Storage services: S3, Glacier, EFS, Storage Gateway and EBS,
    • Mobile Services: Mobile Analytics, Device Farm, Cognito, SNS
    • AWS Application services: SES, CloudSearch, SNS, AppStream, SQS and Elastic Transcoder,
  • Advise customers on AWS security tools and services: AWS Security Model, IAM (Identity Access Management), ACM (Amazon Certificate Manager), Security Groups, Network ACLs, Encryption, MFA (Multifactor Authentication)
  • Work directly with customers to ensure their deployments are secure, reliable and scalable,
  • Point of escalations internally not only for my profile and team in Cape Town, but also for other profiles (Big Data, Deployment, Networking, Database) and teams across the globe,
  • Mentor for colleagues looking to advance and new hires, provide them with instruction and training (Amazon S3, SQS/SNS and CloudFront),
  • Maintain a consistently high bar for customer responses, often resulting in quick and correct answers to customers facing issues,
  • Speak directly with customers at public AWS functions, providing insight, guidance and best practices on using AWS services,
  • Handle special response events, often involving large enterprise customers providing them with white glove treatment,
  • Participate in hiring of new engineers (CV reviews, phone screens, onsite interviews and briefing).

September 2013 – January 2014 : Technology for Development Specialist at UNICEF (Brazzaville, Congo). Coordination of T4D (Technology for Development) activities – Integration of mobile technology in the Country Program, especially in support of Child Survival and Development – mHealth Project :

  • Mapping of projects using mobile phones in the country, and assessment of best practices,
  • Liaise with other partners and Unicef Country offices working on T4D area to look for and exploit synergies,
  • Work closely with IT services of mobile phone companies (especially Airtel and MTN) to technically design the system,
  • Identification of adequate measures to be taken to secure data on the central server hosting children’s health and contacts details,
  • Advice on designing the system (RapidSMS, MySQL, Linux – Ubuntu Server, fonctionnalities, training, etc.)
  • Development of the intervention logic / operational model,
  • Advice the Country Office on negociation with mobile phone companies,
  • Identification of project risks, and needs/resources required by the projet,
  • Development of a pilot project plan (implementation, monitoring and evaluation) and budgeting

March 2012 – August 2013 : Solution Architect at Great Lakes Consulting – (Bujumbura, Burundi). High degree of involvement in integration development, enterprise content management, requirements and performance analysis, application testing and tuning, data architecture and database management for some public administrations and international organizations:

May 2008 – February 2012: System Engineer & Training Officer at Agence universitaire de la Francophonie (Bujumbura, Burundi):
As System Engineer:

  • Project Manager for the IFADEM Initiative in Burundi (http://www.ifadem.org) :
    • Technical and financial management (budgeting, procurement and deployments) of the installation of six multimedia centers in six towns in Burundi (25 laptops and one server per centre, installations, VSAT, networking, users’ trainings, solar, etc.)
    • Training of the staff of the Ministry of Education to the computer (Distance learning, Internet, Ubuntu desktop, Free Software, LibreOffice, Moodle and SPIP)
    • Design and development of the Initiative website http://www.ifadem.org and an educational website : http://burundi.ifadem.org
  • Responsible for performing troubleshooting and patching with Linux OS’s, implementation and maintain IT security of the Bujumbura office ; Management of the LAN of 03 servers on Debian (firewall, mail – Roundcube + Postfix, Web, backups) and 60 desktops;
  • Day-to-day operation of the LAN (hardware/software end-user support, training, etc.);
  • Plan, design and implement data connectivity for the LAN and the WAN systems
  • Researches and evaluates new technologies related to computer networking

As Trainings Officer:

  • Analyze the training needs of academic staff in the Great Lakes region
  • Deploying degree programs supported by the AUF, administrative, budgetary and technical management of trainings (http://foad.refer.org)
  • Organization of sessions of intensive training of trainers (Transfer) in partnership with the member universities of the region (http://transfer-tic.org)
  • January – April 2008: Lecturer at the University of Douala (University Institute of Technology), responsible of the course “Information and Communication Technologies” for the 3rd year students.

January – April 2008 : Lecturer at the University of Douala (University Institute of Technology), responsible of the course “Information and Communication Technologies” for the 3rd year students.

November 2003 – May 2008 : IT Coordinator & Web Application Developer at Pari Mutuel urbain du Cameroun (Douala, Cameroon)

  • Establishment and follow-up of the budget of the IT department ;
  • Web design and developments: Internet website (Joomla – PHP/MySQL), Intranet portal (Liferay – JEE/MySQL) and a company’s statistics software (ASP.Net/SQL Server)
  • Implementation of GLPI+OCS-NG software for the management of the computer park
  • Assistant of the Director of Information Systems, management of 14 engineers based in six different regions around the country
  • Installation, configuration and troubleshoots of servers (hardware and software – Windows Server 2003 and Linux RedHat) – Web, Mail, firewall, backups, transfers, monitoring
  • Analyze the user’s needs and provides softwares with the information system department or the external partners, decisions concerning the choices of materials and softwares
  • Piloting of the swing of applications from classic to Web based environments
  • Daily management of the computers in the LAN (more than 300 computers and 4 servers) and Technical Assistant to the users

Extracurricular Activities

Since 2007 I’m independent consultant for several international organizations including UNESCO (http://unesco.org), the Commonwealth of Learning (http://col.org), the CTA (http://cta.int), IFDC (http://ifdc.org), RTI International (http://rti.org), Belgium Technical Cooperation (http://btcctb.org), for which I had led several workshops and trainings around Africa (Burundi, South Africa, Senegal, Ghana, Kenya, Morocco, Rwanda & Cameroon) on Open source, e-learning, Web 2.0, online communication, social media and Open Educational Resources.

Technology Profile

  • Cloud Computing : Amazon Web Services (AWS) infrastructure (EC2, S3, RDS, CloudFront, DynamoDB, CloudFormation, Elastic Load Balancing, Auto Scaling, CloudSearch, Route53, Solutions Architecture), good notions with Google Cloud Engine and Microsoft Azure
  • Operating Systems : Linux (Debian, RedHat, Ubuntu, CentOS), Windows (98, 2000, XP, 7, 8, 2008 Server)
  • Web Programming : PHP, ASP.Net, Javascript, CSS 2, XML, AJAX, Python, Java Play framework, JSON
  • Office : MS Office 2010, Google Docs and LibreOffice 3.5
  • Databases : Proficient : MySQL, SQL Server 2008; Notions : PostGreSQL, MongoDB & Oracle
  • Project Management : ITIL, PMI, MS Project, MERISE, UML
  • Network : Servers, routers, switches, DNS, NAT, VLAN, TCP/IP, DHCP, Firewall, VoIP, VPN
  • Mail & Web Servers : Apache 2, IIS, Tomcat, Exchange, Zimbra servers, Postfix, Dovecot, Roundcube
  • Open Source Integration : Softwares based on JEE (Zimbra, Alfresco, Liferay, OFBiz, Jahia), PHP (Drupal, MediaWiki, Joomla, WordPress & Moodle) and Python (OpenERP)